HOW DOES MY BIKE ARRIVE?
You purchase an ebike.
A mechanic pulls the ebike out of the box and builds it 100%. The brakes and gears are tuned and set. The mechanic will then test ride the ebike and ensure everything is running smoothly.
The mechanic then packs the ebike back into the box. The box is sealed and then sent on its way to you.
Your ebike arrives.
Use the tools provided and fit a few simple parts. If you get stuck, use ebike assembly videos or contact our customer service and we’ll help you.
READY TO RIDE!
Non-consumable parts warranty time is 24 months:
Consumable parts warranty time 12 months:
If the above parts are confirmed to be non-human damage, we will provide related warranty services.
Not covered by warranty:
1. The warranty period has passed.
2. Commercial lease.
3. The gifts are not covered by the warranty.
4. Failure and damage caused by unauthorized modification or disassembly without our permission.
5. Damage caused by improper operation by the user, flooding, and overload failure caused by overweight.
6. Failures caused by human errors not mentioned above.
7. In order to bring better products to customers, we will regularly upgrade electric bicycles and accessories. Due to the huge production and shipment volume, we will not notify you for upgrades and changes of accessories. We promise that the upgrades and changes of accessories are to bring customers a better user experience and product quality.
When the product is abnormal, contact customer service as soon as possible. We will be happy to solve the problem for you.
Do not disassemble it yourself, so that the engineering department cannot correctly judge the failure and affect the maintenance.
We will reject all warranty terms without modification or disassembly without consent.
Thank you for your cooperation.