Back to Cruiser ebike

Retro S Cruiser Electric Bicycle for Adults Road City Ebike


350W 8ah 1 Battery350W 8ah 2 Battery
Buyer protection
Safe shopping
Easy returns and refunds
Free shipping worldwide


You purchase an ebike.

A mechanic pulls the ebike out of the box and builds it 100%. The brakes and gears are tuned and set. The mechanic will then test ride the ebike and ensure everything is running smoothly.

The mechanic then packs the ebike back into the box. The box is sealed and then sent on its way to you.

Your ebike arrives.

Use the tools provided and fit a few simple parts. If you get stuck, use ebike assembly videos or contact our customer service and we’ll help you.




Non-consumable parts warranty time is 24 months:

Meter,Controller,Charger,Booster,Turn handle,Frame,Flywheel,Tire

Consumable parts warranty time 12 months:

motor, battery

If the above parts are confirmed to be non-human damage, we will provide related warranty services.


Not covered by warranty:

1. The warranty period has passed.

2. Commercial lease.

3. The gifts are not covered by the warranty.

4. Failure and damage caused by unauthorized modification or disassembly without our permission.

5. Damage caused by improper operation by the user, flooding, and overload failure caused by overweight.

6. Failures caused by human errors not mentioned above.

7. In order to bring better products to customers, we will regularly upgrade electric bicycles and accessories. Due to the huge production and shipment volume, we will not notify you for upgrades and changes of accessories. We promise that the upgrades and changes of accessories are to bring customers a better user experience and product quality.


When the product is abnormal, contact customer service as soon as possible. We will be happy to solve the problem for you.

Do not disassemble it yourself, so that the engineering department cannot correctly judge the failure and affect the maintenance.

We will reject all warranty terms without modification or disassembly without consent.


Thank you for your cooperation.

Brand Name









351 – 500w



Power Supply

Lithium Battery

Wheel Size


Max Speed




Frame Material


Range per Power

31 – 60 km

Rated Passenger Capacity

Two Seat

Model Number

Retro S


60km(pedal Assistant)

Motor Power



Electric Bike

Max load



Fat Tire


8ah / 16ah

Riding mode

Throttle/Pedal assist or both


Front and rear disk brakes

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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